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When paying with a bank payment card, cash refund is not allowed. Settlements with the consumer when returning the money paid for the goods, if termination of the contract on the performance of work (provision of services) are carried out in the same form as which was made payment for the goods, work (service), unless otherwise provided by the agreement sides.
The refund procedure is governed by the rules of payment systems.
The procedure for the return of goods is regulated by the Law of the Republic of Belarus dated January 9, 2002 N 90-З "On protection of consumer rights".
To return funds to a bank payment card, you must fill out "Application for refund" and send it to the email address .
Refunds will be made to a bank payment card within 7 (seven) calendar days from the date of receipt of the "Application for the return of funds" by the Company.
The refund amount will be equal to the purchase amount
To return funds for transactions made with errors, you must apply with a written statement and attachment of checks / receipts, confirming the erroneous write-off. This application must be sent by electronic address .
updated 16 January 2021 15:47